Privacy Policy Orders Privacy Policy:

Our privacy policy sets out what personal buyer information Quail Publishing Limited receive from, how Quail Publishing Limited use it and under what circumstances, if any, Quail Publishing Limited will share it with other parties. Quail Publishing Limited abide by and are compliant with the Data Protection Act 1998 (herein referred to as “The DPA”) and the General Data Protection Regulation (herein referred to as “The GDPR”) which comes into effect on 25th May 2018. Quail Publishing Limited are committed to keeping buyers’ personal information secure and confidential.

Lawful Basis for Processing Personal Data
For the purposes of The GDPR, Quail Publishing Limited are the Data Processor when selling on and processes all personal data lawfully, fairly and in a transparent manner. Under Article 6 of The GDPR, the lawful basis on which Quail Publishing Limited process personal data received from is that of “Contract” – whereby processing is necessary in order to fulfill buyer orders and enquiries. Quail Publishing Limited retain information provided by, such as transaction information for internal financial accounting purposes. It is a legal requirement to retain this information for a period of 7 years.

Data Quail Publishing Limited Receive: Personally Identifiable Information
Quail Publishing Limited receive personally identifiable information from only when it is voluntarily submitted by buyers when placing an on-line order. The data Quail Publishing Limited receive includes: name, billing address, delivery name, delivery address, e-mail address (in encrypted format), telephone number, date of order, items ordered, value of items ordered, chosen method of delivery. Quail Publishing Limited do not sell or rent personally identifiable information to any third party for any purpose.

How Quail Publishing Limited use buyers’ personal information
Quail Publishing Limited may use any personal buyer information provided by to:

  • process and dispatch buyers’ order/s
  • carry out regulatory checks to meet our legal obligations
  • prevent and detect crime
  • develop and improve our products
  • undertake anonymised statistical analysis (Quail Publishing Limited won’t be able to identify individuals from this data)

Quail Publishing Limited treat all information Quail Publishing Limited hold about buyers as private and confidential. Quail Publishing Limited will not reveal any personal details or details concerning buyers’ orders to anyone not connected with us, unless:

  • a buyer asks us to reveal the information, or Quail Publishing Limited have a buyer’s permission to do so
  • Quail Publishing Limited are required or permitted to do so by law
  • it is required by law enforcement, fraud prevention or credit reference agencies

Quail Publishing Limited may share buyer personal information with our suppliers, service providers and other contractors only to fulfil orders buyers place with us on

Data Subject Access Requests
Under The GDPR buyers are entitled to obtain from us (the Data Processor for the purposes of The GDPR when selling on a copy of the data held concerning them and to have any inaccuracies in the data rectified. Quail Publishing Limited are obliged to provide this data to within 1 calendar month of the request and free of charge. However Quail Publishing Limited does have the right to refuse or charge for requests that are manifestly unfounded or excessive and repetitive.